Refund policy

Thank you for shopping with Bloom Shine.

Due to the perishable nature of our products, we generally do not accept returns once an order has been delivered. However, we are committed to ensuring that our customers receive their orders in good condition.

Damaged or Missing Items

Refunds will only be issued for goods missing or damaged during delivery.

Please inspect your order immediately upon receiving it. If any item is missing, incorrect, or damaged during delivery, please contact us within 24 hours of receiving your order.

To report an issue, please email us at info.bloomshine@gmail.com with the following information:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged item(s) and packaging

Our team will review the case and respond as soon as possible.

Non-Returnable Items

As our products include fresh flowers and gift hampers, they are perishable items and cannot be returned once delivered.

We do not accept returns or refunds for:

  • Change of mind

  • Incorrect information provided by the customer (such as wrong delivery address or contact details)

  • Delayed delivery due to incorrect recipient details

  • Sale items or promotional items

Refund Processing

If your refund request is approved, the refund will be processed to your original payment method.

Please allow up to 7–10 business days for the refund to be reflected in your account depending on your payment provider.

Contact Us

If you have any questions regarding your order, please contact us at:

Email: info.bloomshine@gmail.com